par mowgli » 19 Avr 2018, 11:31
c'est etonnant cette difference de traitement , seulement 10 $ ? j'ai eu une reponse dans les 5 minutes avec une proposition a 50$ sans retour du coffret
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Hello,
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I am sorry to know that you've received damaged item.
I understand that you want to keep the item and also want a repayment.
As I want to resolve the issue at your satisfaction I'd like to offer you following options for you.
1. If you're interested in keeping the item, I'd like to offer you a refund of $50.00. To accept this refund, let us know and we'll issue the refund to your Visa card.
2. If you want you can return the item for a full refund."
j'ai bien precisé dans le mail que c'etait un coffret limité plus disponible et que je voulais le conserver
"I received the complete recordings of LOTR today and the product was really damaged on the corner.
As it is a limited edition I want to keep it, but I also demand a repayment. My product wasn't properly packed and has been damaged on the corner during the shipping.
I can send you photos if you need,
Sincerely,"